TERMS & CONDITIONS

Welcome to Nak Travel Sdn. Bhd. (“Nak Travel”, “we”, “us” or “our”).

These Terms and Conditions govern the use of our website and all travel-related services, tour packages and bookings provided or arranged by Nak Travel.

By accessing our website, confirming a booking, making a deposit, partial payment or full payment, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

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1. GENERAL TERMS OF USE

Nak Travel makes reasonable efforts to ensure that information published on our website, social media platforms, quotations, itineraries and promotional materials is accurate at the time of publication.

However, travel information including prices, flight schedules, accommodation, transportation, attraction availability, operating hours and itineraries may change from time to time.

Nak Travel reserves the right to correct errors, update information and make reasonable amendments to travel products, itineraries, prices or services where necessary.

Images displayed on our website or marketing materials may be for illustration purposes and may not always represent the exact accommodation, vehicle, weather conditions or experience provided.

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2. BOOKING CONFIRMATION

Submitting an enquiry, receiving a quotation or expressing an intention to travel does not constitute a confirmed booking.

A booking shall only be considered confirmed once:

1. Nak Travel has accepted the booking;

2. The required deposit or payment has been received; and

3. Nak Travel has issued a booking confirmation, invoice or other written confirmation.

All bookings are subject to availability at the time payment is received.

Prices, flights, accommodation and other services quoted before payment are not guaranteed unless expressly stated otherwise in writing.

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3. TRAVELLER INFORMATION

A complete name list of all travellers, with names exactly as stated in their passports, may be required at the time of reservation.

Travellers are responsible for providing accurate information including:

• Full name as stated in passport;

• Passport number;

• Passport expiry date;

• Identification details;

• Date of birth where required;

• Nationality;

• Contact information; and

• Any other information reasonably required for the booking.

Customers must check all booking confirmations, airline tickets, hotel reservations and travel documents upon receipt.

Any costs arising from incorrect information provided by a traveller, including airline name correction fees, ticket reissuance fees, hotel amendment charges or other supplier charges, shall be borne by the traveller.

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4. PASSPORT, VISA & IMMIGRATION REQUIREMENTS

Travellers are solely responsible for ensuring that they possess all valid documents required for travel.

This may include:

• Passport;

• Visa;

• Electronic Travel Authorisation;

• Entry permit;

• Vaccination or health documentation;

• Travel insurance;

• Proof of accommodation;

• Return or onward ticket;

• Proof of sufficient funds; and

• Any other documentation required by the destination or transit country.

Travellers must ensure that their passport has sufficient validity according to the requirements of the destination and transit countries.

Nak Travel may provide general guidance regarding visa and immigration requirements. However, final approval remains entirely at the discretion of the relevant embassy, consulate, immigration authority or government.

Nak Travel shall not be responsible for any traveller being denied boarding, refused entry, deported or prevented from travelling due to incomplete, incorrect or invalid travel documentation.

Any additional costs resulting from such circumstances shall be borne by the traveller.

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5. PACKAGE PRICE

Package prices are based on the services specifically stated in the quotation, itinerary, invoice or package description.

Unless expressly stated as included, personal expenses and other services not mentioned in the package shall not be included.

Nak Travel reserves the right to revise package prices where reasonably necessary due to:

• Changes in airfare or airline surcharges;

• Hotel or accommodation availability;

• Peak-season or special-event surcharges;

• Significant currency exchange-rate fluctuations;

• Changes in government taxes, tourism taxes or compulsory charges;

• Changes in transportation costs;

• Supplier price adjustments;

• Reduction in the confirmed number of travellers; or

• Other circumstances beyond Nak Travel’s reasonable control.

For private trips, package prices are normally calculated based on the confirmed number of travellers.

If one or more travellers withdraw after confirmation, the per-person price for the remaining travellers may be recalculated accordingly.

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6. DEPOSIT & PAYMENT

The deposit amount or percentage may vary depending on the destination, package, travel period, airline, accommodation, group size and other booking requirements.

The applicable deposit amount will be stated in the quotation, invoice or booking confirmation.

All deposits paid to Nak Travel are NON-REFUNDABLE unless otherwise expressly stated in writing by Nak Travel.

The remaining balance must be paid in full no later than forty-five (45) days before the scheduled departure date, unless a different payment schedule has been agreed in writing.

Failure to make payment by the stipulated deadline may result in cancellation of the booking.

Any deposit or payment already used or committed to secure flights, accommodation, transportation or other travel services may be forfeited.

For bookings made within forty-five (45) days of departure, full payment may be required upon confirmation.

Nak Travel reserves the right to withhold travel documents or cancel services where outstanding balances remain unpaid.

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7. MODE OF PAYMENT

Payment may be made through payment methods accepted by Nak Travel from time to time.

Customers should only make payment to the official bank account or payment channel stated in an official Nak Travel quotation, invoice or booking confirmation.

Customers are advised not to transfer funds to personal bank accounts or unofficial payment channels unless expressly authorised in writing by Nak Travel.

Where applicable, credit-card, payment-gateway, international transfer or other processing fees may be charged separately.

Proof of payment should be provided to Nak Travel where requested.

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8. LATE BOOKINGS

Bookings made close to the departure date are subject to availability of flights, accommodation, transportation and other required travel services.

Full payment may be required immediately for late bookings.

Where Nak Travel is unable to confirm the requested booking, any amount eligible for refund will be returned subject to any charges or amounts already committed to third-party suppliers.

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9. FLIGHT BOOKINGS

Where flights are included in a package, flight arrangements are subject to airline availability, fare conditions and airline operational decisions.

Airlines may change:

• Flight times;

• Flight numbers;

• Aircraft;

• Routes;

• Transit arrangements;

• Baggage allowances; or

• Seating arrangements.

Such changes may occur without prior approval from Nak Travel.

Nak Travel will make reasonable efforts to assist affected travellers but shall not be responsible for airline operational decisions or disruptions outside our reasonable control.

Any refund, compensation or alternative flight arrangement arising from airline delays, cancellations or schedule changes shall be subject to the airline’s applicable policies and applicable law.

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10. ACCOMMODATION

Accommodation will be provided according to the category or type stated in the relevant package, quotation or itinerary.

Where a confirmed hotel or accommodation becomes unavailable due to circumstances beyond Nak Travel’s reasonable control, Nak Travel reserves the right to substitute it with another accommodation of a reasonably similar category or standard.

Room configuration, bedding arrangements, connecting rooms, views and other special requests are subject to availability and cannot be guaranteed unless specifically confirmed.

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11. ITINERARY

All itineraries are subject to reasonable changes where necessary.

Nak Travel reserves the right to modify, rearrange, replace or cancel any part of an itinerary due to circumstances including:

• Weather conditions;

• Road closures;

• Traffic;

• Attraction closures;

• Public holidays;

• Local regulations;

• Safety considerations;

• Transportation disruptions;

• Flight changes;

• Natural disasters;

• Government restrictions;

• Supplier operational issues; or

• Other circumstances beyond Nak Travel’s reasonable control.

Where reasonably possible, Nak Travel will attempt to provide a suitable alternative.

The sequence of sightseeing activities may be changed according to operational conditions without necessarily affecting the overall nature of the trip.

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12. CHANGES REQUESTED BY TRAVELLER

Any request to amend a confirmed booking, including changes to the itinerary, travel dates, traveller details, accommodation, flights or other arrangements, is subject to availability and approval by Nak Travel and the relevant suppliers.

An administration fee of RM50 per booking may apply for itinerary amendments requested after confirmation.

Where the requested amendment results in additional charges imposed by airlines, hotels, transportation providers or other suppliers, those charges shall be borne by the traveller.

Name changes or corrections for airline tickets are subject to the relevant airline’s rules and charges.

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13. OPTIONAL ACTIVITIES

Activities stated as optional are not included in the package price unless expressly specified.

Participation in optional activities is voluntary and may be subject to:

• Weather conditions;

• Availability;

• Operating schedules;

• Safety requirements; and

• Supplier conditions.

Payments made directly to an activity provider are subject to that provider’s own terms and conditions.

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14. OPEN TRIP / GROUP TOUR

Open trips or group tours may require a minimum number of participants.

Where the required number is not reached, Nak Travel may, depending on the circumstances:

• Proceed with the trip;

• Adjust certain arrangements;

• Offer an alternative departure date;

• Transfer the booking to another suitable departure; or

• Cancel the departure.

Customers will be informed within a reasonable period where significant changes are required.

Where a trip is cancelled by Nak Travel, the provisions under Cancellation or Changes by Nak Travel below shall apply.

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15. PRIVATE TRIP

Private trip pricing is generally calculated based on the confirmed number of travellers.

Where one or more travellers withdraw after confirmation, shared costs such as transportation, accommodation or guide expenses may remain unchanged.

The package price per person for the remaining travellers may therefore be recalculated if they choose to proceed with the trip.

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16. TOUR LEADER, GUIDE & DRIVER

Depending on the package, Nak Travel may provide a tour leader, tour guide, driver or tour guide cum driver.

The assigned personnel may be changed where reasonably necessary due to operational circumstances.

Travellers are expected to cooperate with reasonable instructions regarding meeting times, itinerary arrangements, transportation and safety.

Nak Travel shall not be responsible for activities voluntarily undertaken by travellers outside the official itinerary.

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17. CANCELLATION BY TRAVELLER

All cancellation requests must be submitted to Nak Travel in writing.

The booking deposit is non-refundable in cases of voluntary cancellation by the traveller.

In addition to the non-refundable deposit, the following standard cancellation charges may apply:

Cancellation Period	Cancellation Charge
After booking confirmation	Non-refundable deposit or 10% of package price, whichever is higher
60 days prior to departure	25% of package price
31–59 days prior to departure	50% of package price
15–30 days prior to departure	75% of package price
14 days or less prior to departure	100% of package price

The above represents Nak Travel’s standard cancellation policy.

Airline tickets, accommodation, transportation, attraction tickets and other travel services may be subject to stricter supplier cancellation policies.

Where the actual cancellation charges imposed by an airline, hotel or other supplier exceed the cancellation charges stated above, the supplier’s applicable cancellation charges shall take precedence.

Airline tickets that have already been issued may be partially refundable or completely non-refundable depending on the airline and fare conditions.

Any refundable balance, where applicable, will only be calculated after deducting:

• The non-refundable deposit;

• Applicable cancellation charges;

• Airline cancellation or ticketing charges;

• Hotel or accommodation cancellation charges;

• Transportation cancellation charges;

• Attraction or activity charges;

• Bank, payment-gateway or credit-card charges where applicable; and

• Any other non-recoverable amount already committed to suppliers.

Where Nak Travel must first obtain a refund from a third-party supplier, the customer’s refund will be processed after the corresponding refundable amount has been received by Nak Travel.

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18. NO SHOW

Failure to appear for a scheduled departure, flight, transfer, accommodation or other confirmed travel service without prior written cancellation may be treated as a No Show.

A No Show will generally be subject to 100% cancellation charges, and no refund will be provided for unused services.

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19. UNUSED SERVICES

Once travel has commenced, no refund, whether in part or in full, will be provided for accommodation, transportation, meals, tours, attraction tickets, activities or other services that the traveller chooses not to use or is unable to use.

This may include services missed due to:

• Late arrival;

• Personal decisions;

• Failure to follow scheduled meeting times;

• Immigration or documentation issues;

• Voluntary withdrawal from an activity or itinerary; or

• Other circumstances attributable to the traveller.

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20. CANCELLATION OR CHANGES BY NAK TRAVEL

Nak Travel reserves the right to cancel, postpone or materially modify a tour where reasonably necessary.

This may occur due to:

• Insufficient participation for an open trip;

• Safety concerns;

• Government restrictions;

• Natural disasters;

• Severe weather;

• Flight disruptions;

• Supplier failure;

• Political or civil disturbances; or

• Other circumstances beyond Nak Travel’s reasonable control.

Where Nak Travel cancels a trip for reasons within our reasonable control, affected customers may be offered, depending on the circumstances:

• An alternative travel arrangement;

• An alternative departure date;

• Travel credit; or

• A refund of the applicable amount.

Where cancellation or changes result from circumstances beyond Nak Travel’s reasonable control, any refund will be subject to amounts recoverable from airlines, hotels and other suppliers.

Nak Travel will make reasonable efforts to minimise disruption and assist affected travellers.

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21. ITEMS NOT INCLUDED IN THE TOUR

Unless expressly stated as included in the relevant package, items not included may include:

• Excess baggage charges;

• Telephone or communication charges;

• Beverages;

• Laundry;

• Tips and gratuities;

• Personal shopping;

• Optional activities;

• Attraction entrance fees not stated as included;

• Visa or immigration fees;

• Travel insurance;

• Meals not stated as included; and

• Other expenses of a personal nature.

Customers should refer to the specific Includes & Excludes section of their package or quotation, which shall take precedence for that particular booking.

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22. BAGGAGE & PERSONAL BELONGINGS

Travellers are responsible for their own luggage and personal belongings throughout the trip.

Nak Travel shall not be responsible for loss, theft, delay or damage to personal belongings caused by airlines, transportation providers, hotels or other third parties except to the extent that liability cannot legally be excluded.

Airline baggage allowances are determined by the airline and may vary according to fare type and route.

Any excess baggage charges shall be borne by the traveller.

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23. HEALTH & FITNESS

Travellers are responsible for ensuring that they are physically and medically fit to participate in their chosen itinerary.

Customers should inform Nak Travel before booking of any mobility requirements or other special requirements that may materially affect participation in the itinerary.

Certain destinations or activities may involve extensive walking, stairs, high altitude, cold or hot weather and other physically demanding conditions.

Nak Travel reserves the right to recommend reasonable itinerary modifications where necessary for safety or operational reasons.

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24. TRAVEL INSURANCE

Nak Travel strongly recommends that all travellers obtain comprehensive travel insurance before departure.

Travel insurance should provide appropriate coverage for circumstances including:

• Medical emergencies;

• Accidents;

• Trip cancellation or interruption;

• Flight delays or cancellations;

• Baggage loss, delay or damage;

• Emergency evacuation; and

• Other relevant travel risks.

Unless travel insurance is expressly stated as included in the package, obtaining adequate travel insurance remains the responsibility of the traveller.

Failure to purchase travel insurance does not transfer responsibility for losses that would otherwise have been covered by an appropriate insurance policy to Nak Travel.

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25. TRAVELLER CONDUCT

Travellers are expected to behave responsibly and comply with applicable laws and reasonable instructions from Nak Travel representatives, tour leaders, guides, drivers and suppliers.

Travellers must not engage in behaviour that seriously threatens, endangers, harasses or disrupts other travellers, Nak Travel personnel, suppliers or members of the public.

Nak Travel reserves the right to remove a traveller from a tour where their behaviour creates a serious safety, legal or operational issue.

Any additional expenses resulting from such removal shall be borne by the traveller.

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26. THIRD-PARTY SUPPLIERS

Nak Travel works with independent third-party suppliers including:

• Airlines;

• Hotels and accommodation providers;

• Transportation companies;

• Tour operators;

• Attraction operators;

• Restaurants;

• Local guides; and

• Activity providers.

Certain services are therefore subject to the respective supplier’s own terms and conditions.

By confirming a booking, travellers acknowledge that relevant supplier terms may also apply to their travel arrangements.

Nak Travel will make reasonable efforts to assist travellers where a supplier changes, delays or cancels a service.

However, Nak Travel shall not be responsible for acts, omissions, operational disruptions or failures of independent third-party suppliers except to the extent that liability cannot lawfully be excluded.

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27. FORCE MAJEURE

Nak Travel shall not be responsible for failure, cancellation, delay or disruption caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters;

• Severe weather;

• Floods;

• Earthquakes;

• Epidemics or pandemics;

• War or armed conflict;

• Terrorism;

• Civil unrest;

• Strikes;

• Government actions;

• Border closures;

• Immigration restrictions;

• Flight disruptions;

• Transportation failures;

• Major infrastructure failures; or

• Other extraordinary or unforeseen events beyond reasonable control.

Where such circumstances occur, Nak Travel will make reasonable efforts to assist travellers and provide suitable alternatives where reasonably possible.

However, additional expenses arising from such circumstances may be borne by the traveller unless recoverable from the relevant supplier, airline or travel insurance provider.

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28. RESPONSIBILITY & LIMITATION OF LIABILITY

Nak Travel arranges and coordinates various travel services, some of which are provided by independent third-party suppliers.

To the maximum extent permitted under Malaysian law, Nak Travel shall not be responsible for indirect, incidental, special or consequential losses arising from circumstances beyond our reasonable control or from the independent actions or failures of third-party suppliers.

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under Malaysian law.

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29. PHOTOS & VIDEOS DURING TRIPS

Nak Travel may capture photographs or videos during tours for documentation, social media and marketing purposes.

Travellers who do not wish to appear in promotional materials should inform Nak Travel or the assigned tour leader.

Where reasonably practicable, Nak Travel will respect such requests.

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30. PERSONAL DATA

Personal information collected during enquiries and bookings may be used for purposes including:

• Processing reservations;

• Issuing airline tickets;

• Accommodation bookings;

• Transportation arrangements;

• Travel documentation;

• Customer communication; and

• Providing the booked travel services.

Where reasonably necessary to fulfil a booking, personal information may be shared with airlines, hotels, transportation providers, tour operators, government authorities and other relevant suppliers.

Personal data will be handled in accordance with applicable Malaysian data protection laws and Nak Travel’s applicable Privacy Policy.

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31. WEBSITE & EXTERNAL LINKS

The Nak Travel website and its contents are provided for general information and booking purposes.

While reasonable efforts are made to maintain accurate information, Nak Travel does not guarantee that the website will always be uninterrupted, error-free or completely up to date.

Our website may contain links to third-party websites.

Such links are provided for convenience, and Nak Travel is not responsible for the content, security, availability or privacy practices of third-party websites.

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32. INDEMNITY

To the extent permitted by applicable law, customers agree to be responsible for losses, claims or expenses reasonably arising from:

• False or inaccurate information supplied by the traveller;

• Unlawful conduct by the traveller;

• Material breach of these Terms and Conditions; or

• Damage caused by the traveller to property belonging to Nak Travel, suppliers or third parties.

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33. ACCEPTANCE OF TERMS

Payment of any deposit, partial payment or full payment towards a booking constitutes acknowledgement that the traveller has read, understood and accepted:

• These Terms and Conditions;

• The applicable quotation;

• Booking confirmation;

• Invoice;

• Package itinerary;

• Includes and excludes;

• Applicable cancellation conditions; and

• Relevant supplier terms and conditions.

Where one person makes a booking on behalf of multiple travellers, that person is responsible for communicating these Terms and Conditions to all travellers included in the booking.

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34. SPECIFIC BOOKING CONDITIONS

These Terms and Conditions are general conditions applicable to Nak Travel bookings.

Individual packages may have additional or different conditions due to airline, hotel, destination, supplier or operational requirements.

Where a specific written condition contained in a confirmed quotation, invoice or booking confirmation differs from these general Terms and Conditions, the specific booking condition shall apply to that booking, subject to applicable law.

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35. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be limited or removed only to the extent necessary.

The remaining provisions shall continue to remain valid and enforceable.

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36. CHANGES TO THESE TERMS

Nak Travel reserves the right to update or amend these Terms and Conditions from time to time.

The latest version published on the Nak Travel website will generally apply to new bookings from its effective date.

Confirmed bookings will remain subject to the applicable terms and specific booking conditions agreed at the time of confirmation, except where changes are required by law or mutually agreed.

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37. GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from these Terms and Conditions or services provided by Nak Travel shall be dealt with in accordance with applicable Malaysian law.

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38. CONTACT US

For enquiries regarding bookings, payments, cancellations or these Terms and Conditions, please contact:

NAK TRAVEL SDN. BHD.

Website: naktravel.com
Email: info@naktravel.com

Customers should refer to their official quotation, invoice or booking confirmation for the appropriate contact channel relating to their specific booking.

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